How do I return?
- Visit our return center
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and including card
- For shoes, in the original box
Raffles won items are not returnable!
Products returned in non-resalable conditions will be refused and returned back. In case of return of shoes, please use an additional packaging to protect the original box, as an integral part of the product. Any damage caused to the original box will result in the refusal of the return.
Are there any charges for return?
- You are responsible for the charges of the return shipping
- Please use traceable service
- The shipping costs of origin are not refundable
- Any customs duty costs will be deducted from the refund of the return
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, we will proceed to refund immediately on the same paypal card or payment account. Refunds cannot be made on other accounts and / or cards.
- The refund times vary according by bank institute