Orders are processed from Milan or Rome, Italy, from Monday to Friday. Orders are processed the day following the order date, or the first available working day. Orders placed from Friday to Sunday will be processed the following Monday.

Shipping across the world is free for orders over €350 / 400, only for full-price items, and depending on the country. The shipping cost is always charged to costumers if it is a raffle win.

After the order is processed, shipping times are: to USA 2-3 days, to China 3-4 days, to Australia 4 days.

All orders will be shipped DDU "Delivery Duty Unpaid", so for orders outside the European Union there may be additional customs clearance costs to be paid by the recipient.

The amount of transactions made by credit card is charged at the time of order processing.

We’d like to inform our clients that delays in shipments may occur during promotions and sales.

Please note that it is illegal to declare on the invoice values ​​lower than the amount actually paid by the customer or to declare goods as GIFTS, therefore requests from customers relating to these activities will not be accepted.

One Block Down cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond our control.

When the order will be tendered to the courier, customers receive an email providing the tracking number (AWB) related to the order together with a link to track the order.

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. One Block Down's parcels are carefully sealed.

In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific authority.

If the package appears to have been tampered with or the original adhesive tape is not intact, the customer is asked to sign the reception of the package with reserve or to refuse delivery of the package. In case of evidence of tampering with the package, the customer is required to open a complaint with the local DHL/FedEx office and to contact promptly One Block Down at the email address support@oneblockdown.it.

In the case of a tampered package, if the customer does not sign the receipt with reservation, the delivery is automatically considered accepted and consequently any complaints will not be accepted.

By placing an order, customers establish a commercial relationship with One Block Down and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender One Block Down in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

For any reason, the customer can return the order, in whole or in part. Items can be returned for cash or credit refunds within 14 days of receiving the package. The items must be returned in the same condition in which they were originally sent, well packaged and with the return sign still attached.

Returned items must not have been worn, washed or altered in any way. The soles of the footwear must be in perfect condition and not showing any signs of use.

The items must be returned with all the original labels, wrappers and other accessories (dustbag, clothing covers, etc.) received in the package. The footwear and accessories must be returned in their original packaging, which must not be damaged and altered or used as a packing box for shipping.

To return the goods, costumers are asked to visit the return center and request their return authorisation number (RAN). The request will be processed by our operators and you will receive by email all the instructions for making the return shipment.

Authorized returns must be shipped from the same country where the order was originally shipped.

The shipping costs related to the return of the goods are charged to the customer.

To start your return request, please visit our return center by clicking on the link in the footer.

In the event that the customer requests the refund of the returned order, the refund is made upon receipt of the package and only after quality control of the returned items.

For orders paid by credit card, the refunded amount will be visible on the next card statement. The processing time may vary depending on the credit card company, in any case it is about 20 working days.

Refunds are issued in the same currency as the original purchase.

Shipping costs are never refunded.

The access and use of this website and the products and services available through this website (collectively "Services") are subject to the following terms, conditions and communications ("Terms of Service"). By using the Services, you agree to all the Terms of Service, which may be updated by us from time to time. You must regularly check this page to note any changes to the Terms of Service. Access to this site is permitted temporarily and reserves the right to withdraw or modify the Services without prior notice. We will not be liable if for any reason this website is not available at any time or for any period. From time to time, we may restrict access to some or all of this website. This site also contains links to other websites, which are not managed by ONE BLOCK DOWN (the "Linked Sites"). ONE BLOCK DOWN has no control over the Linked Sites and assumes no responsibility for them or for any loss or damage that may arise from use. The use of the Linked Sites will be subject to the terms of use and services contained in each site.

Our privacy policy defines how we use your information, can be found and consulted in the "Privacy Policy" section. By using this website, you consent to the processing described in it and we guarantee that all data provided is accurate.

You must not abuse this website. Do not: commit or encourage a crime; Transmit or distribute a virus, trojan, worm, logic bomb or post any other material that is harmful, technologically harmful, in breach of trust or in some way offensive or obscene; Hack in any aspect of the Service; Damaged data; Cause annoyance to other users; Violate the rights of property rights of any other person; Send any unsolicited advertising or promotional material, commonly referred to as "spam"; Or attempt to influence the performance or functionality of any IT infrastructure or accessible through this website. Violation of this provision would constitute a criminal offense under the Computer Misuse Act 1990. ONE BLOCK DOWN will report any such violation to law enforcement authorities and will release your identity to them. We will not be liable for any loss or damage caused by a denial of service attack, viruses or other technically harmful materials that may infect your computer equipment, computer programs, data or other proprietary materials due to the use of this website or To the download of any material published on it, or on any website linked to it.

The intellectual property rights in all software and content made available by you on or through this website remain the property of ONE BLOCK DOWN or its licensors and are protected by copyright laws and treaties throughout the world. All these rights are reserved by ONE BLOCK DOWN and its licensees. You can store, print and view the content provided for your personal use only. It is not allowed to publish, manipulate, distribute or reproduce in any format the contents or the copies of the contents provided to you or that appear on this website and you cannot use such contents in relation to any commercial or commercial enterprise. Do not modify, translate, rectify, decompile, disassemble or create derivative works based on any software or accompanying documentation provided by or by its licensees. ONE BLOCK DOWN and www.oneblockdown.it are trademarks belonging to ONE BLOCK DOWN. No license or consent is given to use such signs in any way and you agree not to use such signs or signs that are similar in a similar manner without the written permission of ONE BLOCK DOWN.

By placing an order you are purchasing a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Shipping times may vary based on availability and any guarantees or declarations made for delivery times may be subject to postal delays or force majeure, for any liability, for any loss or damage during transport we will not be responsible. To place an order with ONE BLOCK DOWN you must be over 18 years of age and have a valid credit or debit card issued by a bank. ONE BLOCK DOWN retains the right to refuse any user request. If the order is accepted, we will inform you by e-mail. If a contract has been entered into with a third party, ONE BLOCK DOWN does not act as an agent or customer and the contract is entered into between yourself and the third party and will be subject to the relevant terms of sale. At the time an order is placed, the customer agrees to provide all the details of the payment, true and accurate, which is authorized to use the credit or debit card to place the order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may be changed at any time at the discretion of One Block Down.

When you place an order you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of the order. We could cancel your order if the availability of the item you had purchased does not exist, in which case you will receive a full refund.

While we try to ensure that all details, descriptions and prices that appear on the website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as canceled. If you cancel and have already paid for the goods, you will receive a full refund. We therefore reserve the right to correct any errors, inaccuracies or omissions and to modify or update the information at any time without notice.

After receiving the order, we carry out a standard pre-authorization check on your payment card to ensure that there are sufficient funds to fulfill the transaction. The goods will not be sent until this authorization check has been completed. Your card will be charged once the order has been accepted.

We may from time to time offer discount coupon codes that may be applied in connection with any purchase or certain purchases made through this website. The conditions of use relating to any discount code will be specified at the time of issue.

◦ Only one promotional code can be used per order.

◦ Some brands may be excluded from all promotional and discount codes.

◦ A promotional code cannot be used after placing an order.

We allow only one style of each special release to be purchased. It is not allowed to get two different styles in the release of the same order. Where the hypothesis occurs we will modify the order considering only the first product assigned and we will not take into consideration any other styles of each special release assigned.

Ex. Shoe Raffle X, in two different styles. The customer registers with the same email for both styles. If it is extracted for both styles, ONE BLOCK DOWN reserves the right to cancel one of the two draws.

The material displayed on this site is provided without any guarantee, condition or guarantee of its accuracy. Unless expressly stated to the contrary, to the maximum extent permitted by the ONE BLOCK DOWN law and its content providers and advertisers expressly exclude all the conditions, warranties and other terms that might otherwise be implied by law, common law or law of equity and are not liable for any damages, including, but not limited to, direct, indirect, special, consequential, punitive or incidental damages or damage to loss of use, profits, data or other intangible assets, to damage to the goodwill and reputation, or the costs of procurement of substitute goods and services deriving from or related to the use, inability to use, to the performance or breakdown of this website or the linked sites and all the materials published on they, regardless of whether such damages are foreseeable or occur in the contract, equity, restitution, statute, common law or other.

You can connect to our homepage, provided you do it fairly and legally and don't damage our reputation or take advantage of it. This website must not be framed in any other site, nor can a link be made to any part of this website other than the home page. We reserve the right to revoke the connection permit without notice.

Except as expressly stated otherwise, all persons (including names and images), third-party trademarks and images of third-party products, services and / or sites featured on this website are in no way associated, linked or affiliated to ONE BLOCK DOWN and you should not rely on the existence of such a connection or affiliation. All trademarks / names on this website are the property of their respective trademark owners. If a brand or brand name is indicated, it is used exclusively to describe or identify the products and services and it is in no way a statement that these products or services are approved or connected to ONE BLOCK DOWN.

ONE BLOCK DOWN has the right in its absolute discretion at any time and without notice to modify, remove or change the Services and / or any page of this website.

If any part of the Terms of Service is inapplicable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected by all other clauses remaining in full force and effect. As far as possible, if a clause or part of it can be interrupted to make the remaining part valid, the clause must be interpreted accordingly. Alternatively, the clause must be amended and interpreted in a manner consistent with the law.

We operate a complaint handling procedure that we will use to try to resolve disputes when they arise.

If you violate these conditions we will be entitled to assert our rights in any location.

These terms and conditions must be interpreted in accordance with Italian laws and in the event of disputes or requests related to these terms and conditions, this dispute or claim is subject to the exclusive jurisdiction of the Italian courts.

All the Agreement These Terms of Service constitute the entire agreement of the parties and replace all previous and contemporaneous agreements between you and ONE BLOCK DOWN. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a ONE BLOCK DOWN administrator.

ONE BLOCK DOWN recognizes the obligation to ensure that suppliers operate ethically. We expect our suppliers to consistently provide an environment that protects the health and safety of their employees and fundamental human rights. All suppliers are required to comply with their national labor laws and regulations, with particular regard to:

• ◦ Minimum age of employment

  ◦ Freely chosen occupation

  ◦ Health and safety

  ◦ Freedom of association and the right to collective bargaining

  ◦ No discrimination

  ◦ No hard or inhuman treatment

  ◦ Working hours

  ◦ Pay rates

  ◦ Working conditions